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CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help!  send us an email at em@lillymaycollective.com

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FAQ

SHIPPING
How do I track my order?
 

To track your item with Australia Post, you can follow these steps:

  1. Get your tracking number: This will get sent to your email 

  2. Visit the Australia Post website: Go to the Australia Post website (https://auspost.com.au/) or use their mobile app.

  3. Locate the tracking section: Look for the "Track" option on the website's homepage or within the app.

  4. Enter your tracking number: Input your tracking number into the designated field. Make sure to enter it accurately to ensure successful tracking.

  5. Initiate tracking: Once you've entered the tracking number, click on the "Track" or "Submit" button to initiate the tracking process.

  6. View tracking updates: After submitting your tracking number, you should see the current status and location of your item. You'll be able to see when it was dispatched, its current location, and any other relevant updates.

  7. Receive notifications: Australia Post may also offer the option to sign up for email or SMS notifications for tracking updates. This can help you stay informed about the progress of your item without having to actively check the website or app.

If you encounter any issues or have specific questions about your parcel, you can also contact Australia Post customer service for assistance.

 

 

What are your delivery options?
if in Brisbane I do delivery and also ship 

 

 

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How can I contact your couriers?

You can get in contact with Australia via their website https://auspost.com.au/shop/?gad_source=1&gclid=CjwKCAjwzN-vBhAkEiwAYiO7oDVBjBQRlE89RZP2EM44JTIw4lFhMzI6MNBWGdhdHok7gCdcjvFilRoCs58QAvD_BwE&gclsrc=aw.ds 

or call them on 13 7678

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Do you provide International delivery?

 

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What is your returns policy?

At Lilly May Collective, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below for information on returning your Lilly May Collective products:

1. Eligibility for Returns:

  • Returns are accepted within 30 days from the date of purchase.

  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. How to Initiate a Return:

  • Contact our customer service team at customer-service@lillymaycollective.com to initiate the return process.

  • Provide your order number, the reason for the return, and any relevant details.

  • Our customer service team will guide you through the return process and provide you with a return authorization.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping, unless the return is due to a manufacturing defect or an error on our part.

  • We recommend using a trackable shipping service to ensure your return is received.

4. Refund Process:

  • Once we receive your returned item, it will be inspected for eligibility.

  • If the return is approved, a refund will be issued to your original method of payment within 7-10 business days.

  • Please note that shipping fees are non-refundable.

5. Exchanges:

  • We currently do not offer exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 7 days of receiving the product.

  • Provide photos and a detailed description of the issue to expedite the resolution process.

7. Custom and Personalized Items:

  • Custom and personalized items are non-returnable unless there is a manufacturing defect or an error on our part.

8. Cancellations:

9. Contact Information:

Thank you for choosing Lilly May Collective. We appreciate your business and are dedicated to providing you with exceptional products and service.

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