Orange Wavy Straw

Last Updated: [27/1/24]

1. Introduction

Welcome to Lilly May Collective! This Privacy Policy outlines how we collect, use, and protect your personal information when you use our products, services, or visit our website.

2. Information We Collect

• Personal Information: We may collect personal information, such as your name, address, email, and phone number, when you make a purchase or sign up for our services.
• Payment Information: If you make a purchase, we collect payment information, such as credit card details. We use third-party payment processors and do not store your payment information on our servers.
• Order Information: We collect information about your orders, including products purchased, order history, and shipping details.

3. How We Use Your Information

We use your information for the following purposes:

• Order Processing: To fulfill your orders, process payments, and provide customer support.
• Communication: To send you order confirmations, updates, and respond to your inquiries.
• Marketing: With your consent, we may send you promotional emails about our products and services.

4. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

5. Third-Party Services

We may use third-party services for analytics, payment processing, and shipping. These third parties may have their own privacy policies, and we encourage you to review them.

6. Data Security

We take measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Your Choices

You have the right to access, update, or delete your personal information. If you wish to do so, please contact us at em@lillymaycollective.com.

8. Children's Privacy

Our products and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13.

9. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. The latest version will be posted on our website with the effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at em@lillymaycollective.com.

At Lilly May Collective, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below for information on returning your Lilly May Collective products:

1. Eligibility for Returns:

• Returns are accepted within 30 days from the date of purchase.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

2. How to Initiate a Return:

• Contact our customer service team at em@lillymaycollective.com to initiate the return process.
• Provide your order number, the reason for the return, and any relevant details.
• Our customer service team will guide you through the return process and provide you with a return authorization.

3. Return Shipping:

• Customers are responsible for the cost of return shipping, unless the return is due to a manufacturing defect or an error on our part.
• We recommend using a trackable shipping service to ensure your return is received.

4. Refund Process:

• Once we receive your returned item, it will be inspected for eligibility.
• If the return is approved, a refund will be issued to your original method of payment within 7-10 business days.
• Please note that shipping fees are non-refundable.

5. Exchanges:

• We currently do not offer exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 7 days of receiving the product.
• Provide photos and a detailed description of the issue to expedite the resolution process.

7. Custom and Personalized Items:

• Custom and personalized items are non-returnable unless there is a manufacturing defect or an error on our part.

8. Cancellations:

• Orders can be cancelled within 24 hours of purchase. Contact us at em@lillymaycollective.com with your order number to request a cancellation.

9. Contact Information:

• For any questions or concerns regarding returns, please contact our customer service team at em@lillymaycollective.com.

 

Thank you for choosing Lilly May Collective. We appreciate your business and are dedicated to providing you with exceptional products and service.